Bathroom sink had no hot water, beds were very uncomfortable, place smelled like mice, and all cleaning supplies that were supposed to be provided were missing.

We have been renting the Portal Bunkhouse for about 5 years. Allways a great experience. This last visit, we had planned to cook on the grill that has been provided, but the propane cylinder was missing. We called the number listed on the door for questions, asking why this was missing, maybe due to fire restrictions, were prompted to leave a message for a man named Don, (who said that texting would be the best way to communicate, which we did) but we never received an answer. What is the point of having support if the person responsible will not respond?

We have been renting the Portal Bunkhouse for about 5 years. Allways a great experience. This last visit, we had planned to cook on the grill that has been provided, but the propane cylinder was missing. We called the number listed on the door for questions, asking why this was missing, maybe due to fire restrictions, were prompted to leave a message for a man named Don, (who said that texting would be the best way to communicate, which we did) but we never received an answer. What is the point of having support if the person responsible will not respond?