Sundance Lakes RV Resort

Sundance RV site policy will not guarantee you a requested site , a required deposit of $250 will not hold a site that you requested. I advise any customers to use caution and not book in advance or place a deposit on a site . Corporate office has offered me 12 months to use the deposit as a credit so it is not a total loss.

I have lived here for almost 2 years now. When the hurricanes hit we were left clueless for months, no word from management whatsoever or any type of assistance when asked. The rules here sadly only apply to certain individuals, they pick and choose at their discretion. I asked questions because it's not right, so now I am labeled as a troublemaker. The managers won't even speak to me, I have to email questions and sometimes you will get a response after requesting several times. I bought a unit here for $18k, less than a year later I was told I could not sell because it was to old. Had I known that upfront, I would have purchased a different unit. After the management helped me find a contractor post hurricane and put almost another $6k back into the unit, I am now told it needs to be torn down! I have tried to get answers and go to corporate, which is a joke, they wouldnt give anyone the time of day as other reviews I have seen reflect as well. When you call corporate, employees will not even give their names when asked, that should tell you something. I have watched units older than mine or same age (1985) be sold in the park. I would not recommend this place to anyone unless you like to be taken advantage of and treated like garbage! They made it well known to everyone here, we are strictly guests here and they dont care about anything else, just the money. If you question anything - you will be on the outs too. I know others here feel the same way but do not want to speak up because they fear retaliation which I have endured. The neighbors are great, but the management is a joke! I'm sure my review will have consequences and they will not renew my lease now but I would rather warn people because I too wish I had been told the truth about things before I moved here and am forced to walk away from $24K. Run....

This place use to be the best park in Florida. I owned a place there for 10 years and sold 2 years ago. About 5 years ago the no fun police took over and the park became a horrible place to be. There are more rules and restrictions and if you want to have any fun you’re told that you can’t do that. If you are a six and six owner (6 months there and 6 months away) there and you cannot stay a day pass the end of March without an extra per day fee even if you have not been there the full 6 months. If you book a site and pay your money you do not get a refund after 24 hrs! I booked a site In November and had to cancel in December. I was informed that I would not get my $368.00 back. I was not informed of the 24hr policy and did not receive an email confirmation from the park. So I would caution anyone booking here to think twice about it. This is a toxic park!

I have been here since 2024 and overall it's a great little place to stay. Neighbors are friendly, everyone waves to one another whether walking or driving; regardless if they know the person or not. Lot rent is by far the best around. Pool is heated which is nice. Can get little busy during season but during off season most likely would have pool to oneself. The facilities ie shower, laundry, pool hall have all been upgraded thanks to hurricane Helene. No reason to carry quarters, the laundry room utilizes an app or can use a card to run the machines. I feel the hurricane made Sundance Lakes a better resort community. It united us and we were there for each other, helping one another. I am extremely happy I chose Sundance Lakes.

I was here during the hurricanes and the rebuilding. I feel management and staff did the best they could under the circumstances. People tend to forget that Sundance answers to corporate and they make the ultimate decisions. Park management hands are tied for the most part. But they did what they could. We were not the only community affected. Multiple communities across several states were effected making getting electrical components hard which kept power off longer than most would prefer, but that's to be expected during natural disaster. Not sure why people care a cruise was taken, I would have escaped from reality myself if had preplanned one and nothing can do to speed up repairing. Up until recently lawn care may not have been top notch(mowed not always weed whacked) but it was because other things took priority like fixing sites units were pulled from (leveling, planting grass, watering), facilities repaired to return Sundance to the thriving happy community it was. Recently trees were trimmed with the dead one in the dog park removed 🙂. When there's rain grass grows faster, I hope someone who commented on grass doesn't expect it to be cut daily.

I lived in this park full-time for 2 ½ years when Hurricane Helene submerged it under 3 ½ feet of water. The damage left the park without power for months, forcing us to move out and causing tremendous expenses. During that time, the park made no effort to assist or support the residents in any way.

When I applied for FEMA assistance, I was told I needed a simple letter from the park confirming the extended power outage. They refused to provide it, even though it would have cost them nothing and could have helped residents like me recover some of our losses. Instead of showing compassion or accountability, they chose to do nothing.

The staff at this park are unprofessional, unhelpful, and unwilling to take responsibility. It was a deeply disappointing experience, and I would never recommend living here.

Edit: While I understand that the hurricane was out of the management's control, they chose to ignore residents' questions and hide. When I requested the simple letter for FEMA, I was basically laughed at and told, "yeah, we're not going to do that". Not how you treat valued customers. Horrible, horrible company!