Update from my last post and the Campground’s response.
Pam.- We accept your apologies.
I do want to clarify that what I wrote was exactly what happened. From the moment we shared with you that we found bed bugs in your cabin and that I was bitten several times, you did not believe us. We showed you dead and live ones, but you were always just waiting for your “review”, which we never received an answer for. Instead, you repeated that “[you] had zero [bed bug] issues last year due to measures [you] took. [We] were the very first rental of this cabin this year.” Well, bed bugs can grow resistant to treatment and hide, and they will only become active when there is a host, and they sure were active when they bit me so much that I had a severe allergic reaction and an infection that could have quickly become serious if I had not gone to urgent care and received medical treatment.Obviously, the measures you have taken are not enough, and you need to do more so that it does not become a regular experience at your campground.
On my part, there was no communication issue nor language barrier. After our terrible experience, I asked you for a full refund and you were clear when you said you would not do that. The most you would do was refund us for the nights we did not stay and the deposit (after you checked that we left the cabin clean…). Then, you said you could give us a rain check that we could use next time we would go, but of course, we don’t plan to do that after all that has happened, so it was of no use to us. I talked to you in person to help you understand the cost and how bad this whole situation was for us, but you didn’t want to understand—you were too busy prepping for a picnic. A partial refund was all you would do.
Now, after the review I posted, I can confirm that you have given me a full refund, but when I talked to you in person, you gave me the partial refund and said that you would not answer my calls nor emails even if I reached out to you 500 times. I’m grateful that you see things differently now. I hope that you don’t treat other customers the same way you treated us.
As I told you when I made the reservation, this was not our first stay at this campground. We have been there several times since 2004, inviting family and friends to spend numerous weekends and weeks with us when it was under Eagles Nest Management. We never had any problems or complaints; our experience there was always spectacular. We created many memories with our family and friends and that was our intent again this year, but sadly, it was absolutely awful.
So, after this entirely bad experience, I hope you take greater measures to take care of your campground so that this won’t happen again to any of your customers, and please be more considerate and empathetic towards your customers, and resolve problems promptly.
I want to end by wishing you, your team, and the owners the best, and thank you for your response.
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