I wanted to stay a couple of extra days, but the bugs were unbearable. I previously stayed in Shenandoah, and when we had to leave a day early, they automatically issued us a refund without us even asking. Here, however, the staff was very rude and immediately said no.
We also got locked out of our car and were told they were calling the police, but they never actually did. My husband had to make the call himself. On top of that, after knowing about the accident and that my husband has a heart bypass condition, the staff’s response was simply: “Well, you still have to leave because another guest is coming.”
The lack of compassion and sensitivity was extremely disappointing.