We recently stayed here and, while the campground itself is well maintained with clean grounds and level sites, our check-in experience was bad enough that it overshadowed the positives.
When we arrived, there was a sign on the office door saying they were “cleaning the bathrooms and would be back shortly.” Another RV pulled in behind us and we were blocking the entrance, so since our reserved site was just a few feet from the office, we pulled in to get out of the way and waited.
When the staff member returned, I walked over to check in. Her first words, in a very sharp and clearly irritated tone, were: “We aren’t used to people just pulling in without checking in.” My husband began to explain that no one was in the office, but she cut him off and raised her voice, saying, “I was cleaning the bathrooms!”
There was no attempt to listen, no acknowledgment of the situation, and no basic courtesy. When I explained we were trying to avoid blocking other campers, she ignored that completely and abruptly switched to listing amenities and the WiFi password. When she finished, I asked if she needed me to come into the office for anything, and she simply said “no” and walked away.
I don’t typically leave negative reviews, but this interaction was exceptionally rude and unprofessional. The campground itself is nice, but customer service like this absolutely affects the overall experience and, ultimately, whether people return or recommend it.