Kendra Williams
May 24, 2025 Google Maps
Reserved a chalet weeks in advance for Memorial Weekend. When inquired about specific units we were told that it was first come first served, no reservations. On the day of check in that Friday morning I called to see was was available as we were planning on arriving within the hour. I was told there were no available chalets near the RV area, with a condescending tone, as was the first encounter that I brushed off.
I canceled my reservation as well as others in our party. We did however attend a gathering of a friend whose birthday it was, who frequents this palace. Upon traveling to the location we noticed an abundance of vacant chalets. Not sure what this was about, but I will take it as though we were not wanted there, noted will Never return where we are not welcome.
For future guest, check the tone and appreciation, and customer service you receive before spending your money here.
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