Kathi Bachor
November 13, 2025 Google Maps
Beware of their policies, ASK LOTS OF QUESTIONS before booking. We booked a camp site for a little over a week for August 2025. We paid in full at time of our reservation. NO WHERE on their site does it say they will charge you a NON REFUNDABLE CC convenience fee when making your reservation. I had questions that needed to be answered before making my reservation, so once they were answered I booked over the phone. I was NOT told that there would be a CC convenience while I was making my reservation, either. Due to family health issues we needed to cancel, (we were well within the cancelation policy time frame). I called and explained my situation and they had no issue with canceling and I was told I would receive a full refund less the non refundable fees. They kept their reservation fee (ok, I get it, it stated it's non refundable). But then they didn't refund my the rest of what I had paid. I called back and they again said, yes, your reservation was within the cancelation period and I would receive full refund less non-refundable fees. So I asked, what are the fees that are non refundable? They explained the reservation transaction fee, CC convenience charge. I questioned that. Using a CC is the only way to pay for the reservation, NO WHERE does your website tell us about this convenience fee. He didn't have anything to say, just again, they have used the credit of all refundable fees paid. SO BEWARE BEFORE YOU BOOK OFF ALL THEIR FEES THEY SO CHARGE.
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