Horrible place to go if biking the Katy trail. We had two families, group of six, biking a 60 mi trip on e-bikes and tent camping. We chose Coopers Landing for 2 reasons; 1. Electric sites, 2. Food truck. Obviously on bikes you can’t carry a lot of food, and we needed to charge our bikes overnight. So we opted for the $60 a night RV sites. Their website said only 2 adults and 2 kids per site so we purchased two sites. After fees we paid around $128. Their Facebook advertised 2 food trucks available until dark. We arrived around 5:40pm. There are no signs, no offices, no staff to be seen except for two women in a storage container selling alcohol. So we stand in the long bar line to be greeted by the rudest woman I’ve ever met who tells us to stand out of the way and wait for someone to come to us. After a few minutes a very nice young man who was clearly working his tail off arrived to walk us to our sites. We arrive and one has an electrical outlet that was being used by the campsite beside it because evidently the two sites share one pole. Well it just so happens that the camper next door is as using both so there was none available. And the young man profusely apologized and said that they have never had that happen. On the the next $60 advertised electric site. This one has no power at all, but there is an outlet roughly 20 ft way, past a boat and designated parking spaces for the owner of dock below and we are offered an extension cord. So we asked to be refunded one electric site. The horribly rude woman said we had to talk to the nice guy, the nice guy said we had to talk to the rude woman, we asked to talk to a manager/owner, we were told they can’t reach them by phone, then we find out that the owner was on site but wouldn’t come talk to us. We were told to send an email to him. We did, and it went unanswered. The icing on the cake was there were not 2 food trucks, there was 1 empty food truck not open and not selling anything. I’ve done a lot of camping. This was by far the worst experience. You do not get what you pay for a they do not care in the least.
Update: We did actually receive a refund 3 days later. I hope that the issue was actually due to future upgrades. So my recommendation is if your biking and depending on your reservation proceed with caution. But I do appreciate that they followed through.
