Sun Retreats at Birchwood Acres

Review of Our Recent Stay

Our stay was enjoyable overall, with a calm and quiet atmosphere perfect for family time. We especially appreciated how spacious the RV site was and the variety of activities available. One standout was Olivia from the front desk—her customer service was exceptional and made us feel truly welcomed.

---

Highlights

- Peaceful, family-friendly camping environment
- Spacious RV site with room for our trailer and gear
- Engaging activities suitable for all ages
- Olivia’s attentive and professional assistance

---

Areas for Improvement

- Staff Training and Attitude
- Most team members seemed unfamiliar with basic hospitality protocols and often appeared distracted.
- Pool-area personnel need clear roles, whether as attendants or certified lifeguards; phone use during shifts felt unprofessional.

- Pool Chair Lift Maintenance
- Batteries for the chair lift were depleted and couldn’t be located on site.
- Regular checks and a documented storage location would ensure the lift is always ready for guests.

- Cabin Accessibility
- Although advertised as handicap accessible, the hallways were too narrow for a wheelchair and the shower lacked proper roll-in design.
- These features fell short of minimum accessibility standards.

- RV Site Amenities
- The pad was slightly unlevel, making setup more challenging.
- Nearby restrooms and showers also lacked wheelchair-friendly access.

---

Summary & Recommendations

We cherish the time spent camping with multiple generations—including our daughter, grandmother, and dogs—and believe this location has great potential. With targeted staff training, consistent maintenance routines for accessibility equipment, and genuine updates to advertised handicap features, the resort could elevate an already peaceful experience into an outstanding one.

Thank you for your attention to these details. We hope to return once these improvements are in place.

The campground itself is pretty cool big spacious lots of exciting camping going on. The overall customer service or understanding how to make sure people on vacation can maximize their time and experiences seems to be lacking. The training and understanding of the staff and what the rules and responsibility should be just wasn't there. A number of the staff could not understand or speak English, which made it really hard to get help or support when needed Overall general maintenance items lacked attention to detail. We found many things that were broken or not working that impacted our overall stay on the bright spot they have one young lady named Olivia, who was what all of them should be warm, friendly and accommodating.

My family and I had such an amazing experience here. We continue to discuss plans on coming back. Our cabin was spotless and everything was included as listed on their site. The staff was friendly and attentive. My kids enjoyed every event scheduled and they all stared in a timely manner. We’re excited to visit again in the future.

Overall a nice place to visit but a few things to mention. I want to say the staff we interacted with were all very helpful and friendly.

Pros:
*RV sites are spacious and full hookup
*Concrete patio is so nice. No tracking stone and sand inside.
*Large Pool
*On site food
*Arcade
*Well stocked store
*Golf cart rentals
*Rental cabins in the newer part of the campground look fantastic
*Kids splash pad area looked like a lot of fun

Cons
*Hot tub spa was gross. Soapy, oily, cloudy. Been to many very busy campgrounds with crystal clear spas. Wouldn't go in this.
*Across the street from the office is the arcade and food counter. There is a deck with tables outdoor overlooking the pond but the tables are very dirty. A nice power wash would do wonders.
*Some buildings, railings, outdoor areas are outdated or need repairs.

I wouldn't say this is a pro or con depending on your point of view . It is obviously geared towards kids as expected. It is not a quiet place and many golf carts racing up and down blasting music well past 10 o'clock at night.

If you have younger children this will be a great place to visit.

Random Note: There is nothing nearby. If you come in on a Saturday as we did and decided after setup we just wanted to grab a pizza. We were very surprised that nearly everything within 20 minutes is closed on Saturday.

We stayed with our travel trailer for 2 nights mostly to mostly take advantage of the water zone which my kids loved. The campground is well maintained, peaceful, and well taken care of.