Granite Hill Camping Resort

An unattended automated insurance line gives better service.

My wife and I stayed at Granite Hill in August of 2024 for their annual Bluegrass Festival. It was nice enough that we booked the same site for the next year, this year August 2025, for $700 (not an insignificant amount, at least to us). This included the site in a field with electric, water, no sewer, and the festival. In July, I called to add 2 more adults to our site. I was changed an additional $50. No problem. A couple days later, a different person called me to say that the previous person should've also charge me an additional $240. This caused the other 2 adults to back out and they refunded the $50. Ok it was what it was.

Then a week before the trip, a family emergency kept us from going. When I called to cancel there was zero compassion or empathy. Now I understand the no refund policy. The bands have to be paid and a lot of returns could cause financial problems. But they wouldn't even move my reservation to 2027. Ok business is business. C'est la vie. The $700 was gone whether we went or not, right?

.....then the constant contact emails started. I tried unsubscribing. When that didn't work, I called the campground. It seems I spoke to the person responsible for unsubscribing. Let's just say she lacks an abundance of the qualities that make a person a good fit for customer service. Again, c'est la vie. Maybe she was just having a bad day.

.....but then I get an brochure into mail.................Feels like an extra poke from lady I spoke to last.

Here's my bottom line: if you like Bluegrass and you don't mind being treated like number or a dollar bill, Granite Hill is your kinda place. Good for them that they're so successful they can burn and churn customers. But for me, there are too many other place that know how to treat their guests. I'll spend my money there.

Despite numerous complaints, the person cleaning the bath house directly across from our tent site continues to play a radio so loudly it wakes us every morning. Quiet hours are until 8am. He starts the radio well before 8am. We have been told it’s been addressed but the loud radio continues. This has happened 2 years now on our Halloween camping weekend.

Update: I spoke directly to the attendant who states he was not made aware of the complaints nor did he know the sound traveling across the road to our site. He apologized and turned off the radio.

Expensive, terrible sites, un level, staff was not friendly and made us leave arcade before closing (our kids were so disappointed they couldnt get ice cream or play games). The people here have no respect for other campers “quiet time” is a joke. Actually enforce the rules and this place would be better. Lazy employees and terrible people. Do a ride around at quiet time LIKE EVERY OTHER CAMPGROUND

The camp sites are nice but the bath house needs alot of work. There are alot of safety issues like broken plank boards, a huge hole in the roof where the washer and dryer are located and im sure there's a lot of things that I'm leaving out. We like it because it's Gettysburg and only an hour drive there. Hope this is helpful, enjoy.

Get there and cabin is full of cobwebs and bugs and thank you letter is disgusting with dead bugs. I let them know at office very nicely and they said they would have someone clean it. I said that wasn’t the point it should have already been cleaned. Wayne shows up a little later with an attitude and says what do I expect it’s the woods as soon as they clean them they are back. Um no I live in the woods as well and it just requires cleaning. Another person showed up Saturday morning and apologized and said he didn’t know they were rented and said he would have cleaned them had they known. I don’t think they get much business as it was pretty empty when all other campground were mostly sold out. Bathroom had cobwebs all weekend and surprisingly the cobwebs didn’t come back by Sunday. Grounds are overgrown and uncared for. Like bath house had dead vines on building and simply weed waking or removing dead plants or rusty burn barrels would make a huge difference and stop not making excuses. The cats are a huge problem as you couldn’t leave anything unattended for minute or they were jumping on the picnic tables for food. Pool was the only nice thing, arcade was as sad and forget the dilapidated mini golf we drove elsewhere and happily paid more to play on a nice course. So sad it’s wonderful area and could be much more but until they admit they have problems and work to correct it then it will continue to go downhill.