How to claim your campground on OutReserve

Your campground may already have a page on OutReserve. Claiming it lets you manage the listing as the owner or operator and get it ready to accept bookings. Here's how it works.

Who can claim a campground

You can claim a campground if you work there and are allowed to manage its details, for example:

• The owner
• A general manager or park manager
• Staff authorized by the owner or management to update the listing

If you're a guest who loves the place, thank you! Please don't claim it. Claims are only for people who run the property.

Why we verify every claim

A claimed listing controls what guests see: photos, amenities, site types, and the details they use to plan a trip. To protect your property and your guests from incorrect or unauthorized changes, we verify that the person claiming works at the campground and is authorized to update its details.

How to claim your campground

1. Go to outreserve.com/list and choose Claim Your Campground.
2. Search for your campground by name or location, and select it from the results.
3. Check the status badge:
   • Available to claim: you can continue.
   • Already claimed: see "If someone else already claimed your property" below.
4. Click Sign in to claim this campground, then sign in or create a free OutReserve account.
5. Submit your claim.

You can also start from your campground's page on OutReserve. Scroll down and click Claim This Property.

After you submit, you'll get an email confirming that we received your claim.

What we may ask for

During review, we may contact you to confirm your role. For example, we might:

• Ask you to confirm your role at the campground
• Check that you're writing from a business email on the campground's own website domain
• Call the campground's listed phone number to confirm

Tip: claiming with your work email (for example, [email protected]) can make verification faster.

Review and approval

• We aim to review claims within 24 hours.
• While we review it, your claim is pending.
• We'll email you once a decision has been made.

Once your claim is approved, you can finish onboarding and get ready to start accepting bookings. This includes completing your profile with photos, amenities, and site types, and connecting your property management system (PMS) if you use one.

If your claim was declined

If we couldn't confirm your role, we may decline a claim. Reply to our email or contact support at [email protected]. Tell us the property name, your role, and how we can verify it, and we'll take another look.

Claimed by mistake?

No problem, it happens. Email [email protected] with the property name and let us know the claim was a mistake. We'll cancel it.

If someone else already claimed your property

If your campground shows Already claimed and you don't know who claimed it, email [email protected] with:

• The property name and its OutReserve page link
• Your name and role at the campground
• A way for us to verify you (for example, your business email or the campground's phone number)

We'll look into it and help sort out access.

Need help?

Email [email protected] or use our contact form. See also How to contact OutReserve.