What payment options do you offer?
Payment & BillingHere's how payment works on OutReserve, and when you'll be charged.
Accepted payment methods
You can pay with a credit or debit card. Payments are processed securely through Stripe, our payment provider.
When you pay
When you pay depends on how the property takes bookings:
- Instant Book: You pay at checkout, and your booking is confirmed right away.
- Request to Book: You don't pay anything when you send your request, and nothing is held on your card. If the property accepts (they have up to 48 hours), we email you a payment link. Your stay is confirmed once you pay. If the property declines or doesn't respond in time, you're not charged.
Learn more in What is the difference between Instant confirmation vs Request to book?
Before you pay, you'll see your total, including any taxes and fees.
Saving a card for next time
At checkout, you can choose to save your card to your OutReserve account and give it a nickname. Next time, just pick your saved card instead of typing in your details again.
If your payment doesn't go through
- Double-check your card number, expiration date, security code, and ZIP code.
- Make sure the card has enough available credit or funds.
- Your bank may block a charge it doesn't recognize. Contact your bank to approve it, then try again.
- Try a different card.
Some banks ask you to verify a payment, for example with a code or in your banking app. If you're asked to verify, complete that step to finish your payment.
Still stuck? Email us at [email protected].
Don't recognize a charge?
When you book through OutReserve, payment goes to OutReserve rather than straight to the campground. If you see a charge you don't recognize, email [email protected] and include:
- The date and amount of the charge
- The name and email on your OutReserve account, if you have one
- Your booking details, if you think it's related to a reservation
We'll help you figure out what it is. If a charge isn't from an OutReserve booking, we'll let you know so you can follow up with the right business or your bank.