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November 13, 2024 Google Maps
After reading reviews, 3 stars at best. Living fairly close, 2.5 hrs, we decided to ride through. Pulled up to an old trailer labeled office,sketchy! I was ready to go. We drove so we went in, not exactly a clean place, a bit run down as you would expect from the appearance. The lady in the office was irritable but warmed up and was nice. We discussed reviews, she explained them off. We made a reservation. Offered to pay in full but told no, concerned because our dates included the Peanut festival and Veterans Day. I did receive an email confirmation of our dates. Fast-forward, 2 days prior to our anticipated arrival, our plans shifted by a day, I called. No formal “AOKay Campground, phone etiquette” just Hello! I identified myself and explained my reason for the call, “no problem, see you when you get here”. Upon arrival we proceeded to what we knew to be the office, aka rundown trailer. We were ambushed by 2 golf carts. The office moved, they tried to “flag us down”. Oops, our fault! No problem, I went with “the sister” to properly check in, my husband followed ”the brother” who escorted to our site. Meanwhile in the office, “the mother” yes this is how they refer to themselves, No names, is not very friendly. She asked several times if we had a reservation, I gave her the confirmation email, she couldn’t find it. Clearly with the new office came a new IT system. After signing my life away, 2 pages of rules front and back & 15 min of the mother trying to get the new system to match the email quote, she conceded to allow the system to charge less than the quote. On the return golf cart ride, I mentioned that the mom needed to smile. She said it had been a busy day, they attended a funeral and 10 campers came in earlier. After set up we walked the campground, lots of full-timers, we knew this, some could use some face lifts but as a prior full-timer I understand the challenges of camper living. I appreciate a location that allows full-timers, there are many trades that require transient living, which WE ALL benefit from; electricians, welders, nurses just to name a few! As mentioned, we live nearby, husband works for a shed moving company and they had local move. His boss picked him up in the campground at 8am, ambushed by a golf cart, the brother “what are you doing here”. My husband explained he was being picked up to go to work. We’re camping here, mind you “the brother” literally parked us and talked to my husband for at least 20 min, 18 hours ago! No problem, off to work he goes. All is well UNTIL…. Shed truck: Ford 550 pick-up, NOT a semi, pulling a 26fr empty trailer- pulls in ON THE ROAD, in the campground. Before reaching our camper - you guessed it, the golf cart! This time, “the dad” VERY abrupt and rude “what are you doing here, get that truck out of here, next time you come here you leave that truck on the road, don’t bring that in here”! I’m in complete shock! In review: smaller than our 40 ft camper, empty trailer, daylight hours, not going fast, abiding by all road signs. When my husband asked if there was a problem - again very rude and curt, “the problem is this truck doesn’t belong in here and if you don’t like that you can take your equipment and leave too”! Again, WOW! I’m completely speechless, and have NEVER been talked to in this manner! His boss left as directed and we were left looking at each other in complete disbelief. I had plans, the reason we’re camping, so packing up in that moment was not realistic, though very tempting! I did immediately make reservations at another location for the next day! My husband, the bigger person, went to the office to purchase steak, they’re also a cattle ranch. The dad was tending in office. After some talk about cattle, he explained a past shed repo situation that caused property damage, NOT this company! No apology attempts were made. Unacceptable, we’ll never be back! I’d like to say we were refunded but honestly I didn’t even ask, I wanted to leave without giving myself or others reason to get an attitude. I choose GRACE and I pray they do too!
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