I am writing to express my sincere appreciation for the wonderful experience my boyfriend and I had at this resort during our recent babymoon/visiting family in Trinidad. We had initially booked a different campground/resort, but it was unfortunately located directly next to Highway 101, making it impossible to relax due to constant traffic noise. I mean so close that we could see our 5th wheel from the 101.
Seeking a more peaceful stay, we found this resort through a quick Google search and a recommendation from family. When we arrived the following morning, the office was not yet open, but a very kind blonde woman, who was about to go into an interview, still assisted me. She provided us with a map, circled available sites, and allowed us to drive around to explore. She mentioned that if she weren't about to interview someone, she would have booked us on the spot, and advised me to book online or call back in an hour when the receptionist arrived. We ended up calling and successfully booking a site. When we checked in that sweet blonde lady was there and actually ended up checking us in, come to find out she and her husband are the owners. Both of them are very accommodating, understanding and just really genuine nice people.
Every staff member we encountered demonstrated exceptional customer service and truly went above and beyond, they even allowed us to check in early given our situation. The sites are meticulously maintained, and the resort offers a beautiful and diverse range of options. We were so impressed that we have decided this will be our exclusive choice for future visits to Trinidad. We look forward to returning in September.