Posted on behalf of the Jann family- We recently stayed at Land Yacht Harbor, a place we had stayed at previously without issue—specifically with our small dog. This visit was a very different experience.
I had an unexpected knock on the door and was told we had to leave immediately because pets were not allowed. This was shocking, as there was no indication on the website and no communication during the booking process that the pet policy had changed. Had this been clearly stated, we would have made other arrangements.
What made the situation far worse was how it was handled. My husband was at a local car show, I had no transportation, and there was a nationwide Verizon outage, so I had no way to contact him. Despite calmly explaining this and trying to find a solution, management was rude, sarcastic, and threatening—going so far as to say we needed to leave before “further action” was taken. Being threatened when you are physically unable to leave is extremely stressful and completely unnecessary.
I understand and respect no-pet policies. However, clear communication is essential, and basic empathy from management should be expected. Situations like this can be avoided entirely if policies are clearly visible and consistently enforced with professionalism.
We will not be staying here again, and unfortunately, we cannot recommend it. I strongly encourage management to update their website, make policy changes highly visible, and reconsider how guests are treated—especially when they are actively trying to resolve a situation. Sarcasm and threats are never appropriate and reflect poorly on the establishment.