We had a very disappointing experience at Sun Outdoors Wells Beach. We visited as two couples (4 adults) and unfortunately made a mistake during the booking process. As Canadians, our English is not perfect, and we misunderstood the “pop-up tent” option.
When we arrived on Friday evening, instead of receiving understanding or assistance, we were told the campground was full and that we could only stay one night, all four of us on the same site. This was especially frustrating because we had paid for two sites with water and electricity. We were simply told it was our mistake, and that there was nothing they could do for us.
What made the situation even worse was the way it was handled. If the staff had at least taken the time to listen to us, it would have made a difference. Instead, we were constantly interrupted, not given the chance to fully explain, and left with no options.
To add to the frustration, we were also charged an extra fee for a second vehicle, even though we had booked and paid for two sites, which should naturally include two vehicles. On top of that, we were not even allowed to park the second vehicle on our own site. This felt completely unreasonable.
It is very disappointing to drive 5 hours expecting a weekend getaway, only to be told we had to leave the next morning.
In the end, we had no choice but to leave and drive to Sun Outdoors Old Orchard Beach, and what a difference it was! The staff there were welcoming, helpful, and the whole place was much better managed. The detour was absolutely worth it.
Unfortunately, this was a very negative experience, and we do not feel that the campground is welcoming to new guests.