We had a great experience. The area was all ready for us in that the garbage cans were all empty, the grill area clear of old ash, the water was turned on (there is a dedicated faucet for the picnic areas), and the lower bathrooms were unlocked, clean, and ready for us first thing in the morning. It was great having a parking area separate from the visitor center. We had the area for the full day and there was some confusion in what appeared to be auto generated confirming emails the week of the event as to what time we had to clear out, but Jennifer was able to clarify that issue when she personally followed up with us the week of the event to see if we had any questions. Early on we had some questions about what was and what was not allowed in the picnic area and Kassidy was really helpful in getting us the information we needed. Roger was also responsive to our questions.