Terraces Campground - Picnic Area

The site itself is an excellent site. However, the experience with the on-site host was not equal to the quality of the site, nor the quality of the 2018 site hosts. We reserved the site for a group outing per the guidelines of the site. We showed up to the site which had been opened up to three other parties who each were not known to us or part of our overall group. I communicated to the site host that these individuals were not part of our group and asked what the host was going to do, to which they said there really was nothing they could do, and that the “new” parties needed somewhere to stay since the Thomas canyon site had no vacancy. The host said that we could ask them to leave or see about getting our money back. We called the local Scenic Canyon manager to discuss the matter, and the manager was prompt in rectifying the matter, only to be undermined by the site host who allowed one party to stay on site. During the night, someone from that party walked throughout our tent areas, which was shared and experienced by multiple individuals. This experience caused anxiety given the circumstances. We bypassed the site host and immediately contacted the manager who immediately removed the group from the site.
Overall, I was extremely dissatisfied with the choice of the new host and their choice to share our group reservation, or attempt to, with others. One of the unrelated group members asked to depart opted to urinate in one of the tent sites, was discovered doing so, and promptly stopped. All of these experiences could have been avoided had the host done their job and honored our reservation to begin with.
I do not see this area being a desirable site to reserve if this should be the experience others share, and if this is the personnel that is employed.