Sun Retreats Westward Shores

My fiancé, myself and our family/friends have been camping here for several years. We have always loved the staff, the other campers and the beauty of the campground. In 2025, we had our first year as a seasonal site and UNFORTUNATELY was the same year SUN REATREATS purchased Westward Shores. For the most part, we were unhappy. The office staff were always so rude, no smiles or anything. The store was never open - they must have fired all of the younger adults that would work the summer when they were out of school.. which is a huge disappointment because they were always the best staff! Our seasonal sites were fine, nothing special (near wetlands & wooded area). The fire pits provided were GROSS - falling apart and could barely hold a few pieces of wood. We purchased our own to bring on-site. Picture attached is the better of the 2 fire pits provided. With the increasing price of the seasonal ($6940) for 5/15/26 - 10/18/26 we decided to cancel our 2026 seasonal. We understood the contract we signed did say a $750 non-refundable deposit. We called and asked if we could apply the $750 towards a weekend site or give to our families seasonal site that they are keeping for the 2026 season. They said no to both. In my opinion, there should have been SOME leniency towards using the deposit, but they chose to just say NO. We were going to get back on the seasonal waiting list for future or at the very least camp here on weekends.. but we will not camp here ever again. We will not give this company another penny of our money and we will find a better campground - maybe Danforth Bay - to camp in the future. I will also never recommend this campground to any friends or fellow campers. Use your hard earned money at a friendlier, more clean, campground! This campground has become disgusting since Sun Retreats took over.

This campground was clean, beautiful, and incredibly well maintained. The manager truly makes this place special—friendly, helpful, and always going above and beyond to make guests feel welcome. You can tell they genuinely care about the campground and the people staying there. Thanks to their dedication, our stay was smooth, relaxing, and memorable. We can’t wait to come back!!!

I was a seasonal camper for many years. When we started going, we loved WWS. But, every year we lost more and more amenities and services, even though the prices went up substantially each year. The grounds are no longer kept up. Most of the time the bathrooms dont work. Kids activities are almost non exsistant or ridiculously lame. The final straw this past year was: they closed the snack bar (the store for the first part of the season), no longer supplied cable even though it was previously in our contracts. Honestly each week it was a different issue. Rules and regulations changed on a whim. Heaven forbid you question them, they would threating you with not renewing your contract!! Office personel are mean and just don't care. You are paying resort prices and getting nothing in return. If you are considering becoming a seasonal....I would rethink it.

We have been to Westwood Shores many times and this stay we had a blast with friends and family but the staff and cleanliness was awful. Cory at the desk was not friendly at all. Not someone you want to be greeting guest!!! Jackie was GREAT.
The cabin was very dirty. I swept up a pile of dog hair, the shower curtain was moldy and red at the bottom, the back room smelled like urine, windows had hand prints and dog saliva on the low windows and doors.
The snack shack was not open and has not been open all season, no cable but have TVs in the cabin. When asked about it they were rude "we don't have cable" They did not sell char coal at the store but the grilles are all char coal. NOT WORTH THE MONEY AT ALL! Very expensive for what you get.

I used to camp at this campground for years. Some years my family would book more than one trip per year.

We will never again camp here because of an incident I need to make people aware of.

We were supposed to check out on a Tuesday, but at 7pm on Sunday we were evacuated due to flooding. We took our trailer and headed home because we didn't have anywhere else to go. This was a 2.5 hour drive. The next day at 1pm we were told we could come back. I had just driven 2.5 hours with two little kids. I was not going to go back.

I requested a 2 night refund for the two nights we missed. I checked the refund policy, and asking for a refund was not out of line, but they said they'd only give me one night. Some might think, "ok, they are offering you one night, you should just take that", which I would have, however they offered my friend, someone who I had booked this trip with, a full 2 day refund. All I was asking for was what they gave them. Nothing more, nothing less. I kept inquiring, and they kept pushing me off saying they needed to talk to a manager. I kept inquiring through email and through phone calls and in person.

In one last attempt, I resent an email, pleading my case. I had just lost my job, and it was our last trip of the year, and perhaps my family's last trip for a long time do to my unemployment. I received this response......

"Thank you for reaching out in regard to this matter. Back on July 24th an email was sent out with information regarding your camp credit. (there was no email) A credit was issued to use during the 2023 season. This credit did expire in October of 2023. At this time we cannot issue anymore credit or refunds for the flooding."

Yes a credit was issued, but they ignored me when I requested the two nights, which was the same as my friend got for the same issue. They wouldn't address it. I didn't even want the money, I would have settled for a 2 night credit towards a 4 night stay, which I would have booked on the spot. And even worse, they took the one day credit away from me as well, because it "expired" so through all the emails they ignored, and them pushing me off til a "manager" was in, they wouldn't even give me the one night. How does a refund "expire"?

In the grand scheme of things, Westward Shores, does not care about my business, I am only one customer, one family that used to enjoy going there. They will be booked up season after season, and not miss a beat. They will think, "who cares about one customer" So for the people who read this, think about who you are spending your money with. Is it someone who cares?

What's one extra night credit for a loyal customer to Westward Shores? It'd only cost them about $100 to do the right thing....and they refused.

EDIT: After reading the response from the owner, it is clear that my statement of "they don't care about my business" holds true. As they want me to continue spending money with them, but not willing to do anything whatsoever to earn it back. I will echo my message to all of you campers, as well as campers on on social media websites. Campgrounds are great when nothing goes wrong, or when you don't need them to do anything extra, but when it comes down to it, do they really care about you when it really matters?