Htet
July 1, 2025 Google Maps
Disappointing experience with poor customer service.
I don’t normally leave bad reviews, but this experience needs to be shared. We drove an hour to visit Adventure Bound campground, excited to camp and have a good time. When we arrived, we looked around the property and really liked it.
When we returned to the office to book our stay, a staff member named Rachel was helping us. We told her we wanted to stay for two nights, and she told us the total was $750 — which seemed way too high. For that price, we could have stayed at a nice hotel. We decided not to book, and her response was dismissive, with an attitude: “OK.”
On the drive home, the price still didn’t sit right with us, so we called back. Rachel answered again, and we asked her about the cost. She said she thought we were booking four nights, not two — again, with a rude tone. We explained we had clearly said two nights from the start. She didn’t apologize or take any responsibility for the misunderstanding.
Because of her mistake and attitude, they lost us as potential customers. We camp often and have never had this kind of issue elsewhere. The way we were spoken to made us feel unwelcome, and we’ve decided we won’t be booking here in the future.
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