Marval Resort

First time at Marval with our travel trailer and two young kiddos. The river was excellent. The park was clean and maintenance crew was friendly. Prices in the Activities Room were a little steep ($30 for a glitter tattoo and tie-dye 3T shirt). I do wish the concrete sites were not only for what we are assuming were long-term guests. Those long term sites needed a little cleaning up- but the daily spots were kept up. My main issue was the heat of the two pools on property. With the outside temperature clearing 100 degrees- the pools were probably between 75-80 degrees. If the minor issues can be worked on- I would highly recommend!

Best place to slow down and make memories with family. Cabins are clean. Firepits are fun for cooking, water cool for soaking, kayaking, painting at barn, search for treasures like gold mining, clean pool and full slate of activities. More value here for your money! Kind and helpful staff make this a great place to stay. Golf cart rentals are a big bonus for getting round the park to visit other friends staying on same weekend. We also love bringing our bikes.

If you want a comfortable, peaceful getaway - this is the place. This was my 2nd visit and we stayed in one of the small cabanas. With the heat of the season, I was impressed with the quality of the cabana and very appreciative of the cooling system. The river was up of course but that wasn't keeping anyone away from the water! They even have 2 pools and a splash pad if the river doesn't appeal to you. Themed weekends have me scoping out our next Marval adventure!

We planned our July 4th trip back in March with another family, just like we did last year. We specifically reserved RV sites next to each other so we could camp together.

When we checked in, our sites had been changed. We were told they wouldn’t move us back because one of the two reservations hadn’t paid the $40 “lock-in” fee. I even offered to pay the fee at check-in so we could get our original sites back, but they refused. To make matters worse, the sites we originally reserved ended up sitting empty half our stay with no RVs in them.

The front desk experience only made things worse. As we calmly expressed our disappointment and tried to explore whether there was any way to move us back to our reserved sites, the employee accused us of “raising heck.” She then abruptly asked if we wanted a refund rather than trying to help resolve the situation. The interaction came across as rude and dismissive, and there was very little effort made to provide good customer service.

I’ve been coming to Marval since I was a kid, and it’s always been one of my favorite places to camp. That’s what made this experience so disappointing. I’m not sure if there’s new ownership or a change in management, but it feels like the focus has shifted toward nickel-and-diming customers instead of providing the great customer service Marval used to be known for.

I hope this was just an isolated experience, but after reading other reviews it seems to be a constant problem.

We have been coming to Marval for at least 6 years. We have stayed in cabins and in RV’s. This year, I called a few days before arriving to extend our stay one night. I was told at that time that we had been moved. We had not paid the $40 lock in fee. We were going with our family, three trailers together, and they had moved us apart. There was no one in our site, so she kindly moved us back.
However, upon arrival, we were told we had been moved again because we had not paid the $40 lock in fee. She did not want to move us back, but finally did. They also moved our son and daughter-in-law out of their spot as well, but were not in the office at check in to tell them, and no one else had the spot, so when it was figured out, they did not make them move. We have never paid the $40 lock-in fee and have never been moved before!! That is ridiculous, with the prices they already charge, to have to pay $40 to keep a campsite or cabin, where there's no one even staying.

Our neighbors also were not happy. They had been moved from their cabin and taken away from their whole family reunion group, and there was no one in the cabins that they had rented together. Again, ridiculous!
There is no notification ahead of time if you got moved! So you show up and find your group has been split up!

Secondly, it is ridiculous to pay five dollars plus tax to paint a rock! Rocks are plentiful and paint??? Really??

Our kids would not swim in the front pool on Thursday, due to it being dirty, full of ants, bugs and hair, but it did get some better throughout the weekend.

We have always enjoyed our time at Marval, but the new management and
"new system" has made a difference! Next year we are thinking seriously of moving our family event somewhere else. This newer Marval ownership seems more focused about dollars than making their customers
happy and keeping them.