Noberto O
VerifiedAugust 10, 2022 Stayed at: 003, Loop: AREA BLACK CANYON CAMPGROUND
Site 003 was secluded from other sites. If we stay at the Area Black Canyon Campground in the future we will do our best to reserve a site closer to the river and away from the busy highway noise. I am frustrated with whoever is responsible for denying our request for a refund for the nights of July 11th 12th and 13th. We cancelled those nights with a customer service rep from Recreation.gov. We were informed we would receive a refund for the nights we canceled minus cancellation fees. We were asked by the recreation.gov customer service rep to notify the camp post that we would be leaving on the dates referred to above. He can’t host nor anyone in that campsite had access to cell service it was a dead space for all cell carriers. The morning of the 11th around 9 AM we visited the camp hosts campsite to inform them and verify that we would not be in the campsite for the next three days. For some reason we received an email two weeks after we left that the facility manager denied our request. I spent approximately one hour Speaking to two different customer service reps from Recreation.gov and they could not give me any contact information for the facility manager. In fact they had known number and the only number I could get was someone named Susan V. Bottom line the money wasn’t much it’s the principle of the thing that we did not stay the night so the 11th 12th and 13th. We canceled according to the policy but either the camp host whoever the facility manager is denied it and we don’t know why. Very frustrated with Recreation.gov that they can make reservations but they have no ability to handle any problems that may arise. If there’s anyway to make reservations in the future of that recreation.gov I’m going to try to do so.
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