Rhiannon LaFrance
September 25, 2025 Google Maps
We stayed at Loon Lake from September 19–22 for a family event, with multiple family members renting out most of the cabins and all of the cottages, including the Riverhouse. Unfortunately, our experience was very disappointing.
All of the accommodations were unsanitary — one of the cottage beds had a strong smell of urine, and we heard mice in several buildings at night. In the Riverhouse, we even found baby mice under the oven. Cleanliness and basic maintenance were clearly lacking.
There is no cell service on site, and Wi-Fi costs an additional $5 per device, which felt unreasonable considering the already high rental costs.
Customer service was poor throughout our stay. When we went to the lodge for assistance, no one was there. When we finally did speak with someone about some of the issues, we were met with a dismissive “What do you want me to do about it?” attitude.
We paid extra for tables and chairs for our event, but even that process was frustrating. It took multiple follow-ups over several weeks just to get a quote of how many were included and when we finally received one, it turned out to be incorrect and less than we were quoted was provided.
On top of all that, the cabins are located right next to large, overflowing garbage bins that constantly smelled terrible — the odor was noticeable every time we stepped outside.
We did not finish our stay.
Overall, this was a disappointing experience, and we would not recommend Loon Lake to others.
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