Kendall Kepler
September 2, 2025 Google Maps
Not at all the Otter Lake experience we grew up with or grew to love. While understanding running a functioning business is stressful, if you work in hospitality priorities shift.
We were all so excited to return to Otter Lake, however our last trip was nothing short of disappointing. While family visited, our disabled aunt was treated horribly.
Upon explaining several times that she could not walk more than 20 ft without excruciating pain , she was still told she needed to be parked up the hill & on the other side of the campground. There was no accommodations, no empathy, no offer to shuttle her to our family’s campsite with the golf cart they spend most of their time riding around & monitoring people instead of engaging / enhancing experiences.
The animosity of the environment was intense enough we felt the need to spend time with family elsewhere for most of our stay. While amenities where fine, public areas clean, the space beautiful - the atmosphere was not welcoming.
Aside from the experience itself, the current owners were more than content talking poorly of the previous owners to our family. We have been long time friends of the previous owners, so naturally this was upsetting. However the negativity they felt free enough to spread to other campers is not only in bad taste but simply unprofessional.
There are plenty of gorgeous & hospitable campgrounds / lodgings in the area. Island Lake, the Buckhorn, Pictured Rocks Family Rentals, etc. Otter Lake unfortunately is no longer one of those. The current owners clearly only care about earning an extra buck, not about enhancing the experience of paying customers.
While once before I’d recommend this campground to friends / family visiting before anywhere else, this place has become one I’d emphasize to not waste your money on.
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