Chu C
VerifiedSeptember 1, 2023 Stayed at: 002, Loop: UPPR
Be aware that this campsite is managed by a company that does not post clear cancellation policy. We booked/paid for a stay from Fri to sun, but were unable check in on Fri due to travel conflict. When we showed up on Sat, Rocky the attendant had sold our spot to another group. According to him, it’s the company’s policy to be able to do this if we don’t check in the day that we have reserved. Note that there was no info wrt this at all posted anywhere on the reservation/camp site page (even NPS agrees but they aren’t not able to push the management company for a refund). Unfortunately, to add on to the already negative experience, Rocky seemed incapable of clearly explaining this policy (possibly inebriated) and came off quite defensive for having sold our spot to some one else. He completely lacked professionalism, rude and was not helpful at all. I hope that the company can better train their hosts to ensure positive experience for visitors. And not that while NPS helped us file a complaint and a refund request, the management company rejected the request.
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