Jellystone Park™ Natural Bridge

staff was very, very knowledgeable and very, very polite starting from the check-in to maintenance to the general manager to the assistant manager. Everyone was very very nice bathrooms were very clean. They are going to need to be upgraded soon. I think that management has done a great job and having a staff that loves their job means a lot. This place will be top notch if they continue on the route that they are on. Thanks again. Enjoyed our stay. Wish you all the best.

Unfortunately, we will not be coming back. Nice campground but when you don’t have running water for 3 out of yiur 5 day trip that puts a big damper on things. Especially with 5 adults and one child. Plus there was no WiFi the entire time. That doesn’t work well with teenagers and 20 something’s. We received half of our reservation costs back but I felt we should have gotten the entire amount back for all the inconvenience of not being able to shower, use the toilet or cook. Very disappointed.

The staff was RUDE as all get out, but I’ll get to that after I list the smaller issues. The hot water ran out after washing dishes and one hot shower for our child. Supposed to house 10 people in that cabin. Cabin had no working TVs, one remote with no batteries, called help desk several times before arrival to discuss booking, no return call after leaving more than one message until after we arrived — and get this…My phone rang twice and as I picked up they hung up. So we tried to make the best of it. The “spooky trail” — more of a three step walk. Lasted 5 minutes. This place has severely gone down hill. Also! To make it even better, when I tried to give feedback at checkout, the lady (skinny dark hair) got into an argument with me and my husband! In front of other guests! So I tried to cool it off and told the man either you can take my feedback or not. And then he made excuses and said they cared and gave me his general managers number. Sigh. This used to be an amazing place that we enjoyed going to every year. Never again. I’d rather tent camp, roughing it on the Appalachian trail with a grizzly bear. Pretty sure that bear would treat us better than the staff at this location.

We have been coming here for the last 6 years as a family trip, with 2 groups driving in from NC. We love this trip and the location of the campground. We love the river sites and get them every year. Though this year, the water went out for about 2 days and never got an explanation why. (And that was hard with having a newborn)
A lot of activities this year that were on the agenda for the weekend didn't happen because of staffing.
It was just disappointments this year especially for what you pay for these weekends.
But overall, we do enjoy this trip and it's been a tradition for us. Hopefully next year things will be more resolved.

We just completed our first year being a seasonal camper here. (Which means our camper stays there the entire season) Giving consideration to nothing is perfect and things happen that are out of human control, we absolutely loved being there this season, and after closing up the site on Sunday are sad and ready for next year! We have a 13 year old daughter and giving her a place to safely play outside with other kids is invaluable to us. We plan on being there for at least the next 5 years. I would recommend this campground to anyone interested in a seasonal camping spot.