Rustic Rook Resort

We stayed in the "Bins" and they were AWESOME!!! Absolutely beautiful view of the Sangre se Cristo mountains and the sand dunes. This place came fully stocked which made easier on us. Highly recommend staying here!

**Please note: this review is for the Rustic Rook Grain Bin rentals, which is part of Rustic Rook Resort, and are both located on the same property**

We stayed here last night and I want to say that the accommodations were "okay" at best. I would equate it to like staying in a tiny home with a much better bathroom. If that's your thing, I'd say book a stay.
However, I'd like to highlight my experience with the management, which was not the best. I don't know who I was texting with because they didn't give me their name. This situation may apply to you or it may not. I just need to type it here, so I can release the negative energy and anxiety that this situation has caused me.
We booked this about a week in advance. We were told later that their business would not accept my letter from my doctor stating that my dog is my emotional support animal (ESA). I do have a few medical conditions that do allow me to have this designation for my pet. In the past 10 years, I have never had a hotel, motel, AirB&B, etc. refuse my letter and still charge me the pet fee, but Rustic Rook Resort did just that. I did ask that my reservation be cancelled and refunded, but they stated they would not reverse the charge because I would've needed to cancel 30 days in advance of the stay date. Keep in mind that I made the reservation a week before my trip. At this point, I was bound to the reservation or lose all of the money I'd spent.
We did obviously keep the reservation and made the 4 hour drive to come to Mosca, CO and enjoy the Great Sand Dunes National Park, which was amazing! Later that day we started seeing severe weather alerts for snow, wind, and below freezing temperatures. We didn't think it would be a good idea to stay the second night for safety reasons. When I asked the person I'd been texting if they would kindly refund that second night due to the extreme weather conditions that were coming, I was denied any refund. We left anyway and hit some pretty bad weather on the way home. If we'd waited till the next day as planned, it would've been much worse.
Now, here's where I stand on their decision to not waive my pet fee for an emotional support animal, and not offer any kind of refund for needing to leave a day early due to extreme weather. I realize there are policies in place, and I'm sure there will be a response to my review from Rustic Rook Resort. They will likely say that these are our policies, etc., etc. In response to that, I'd like to say that it's not always about a policy in your business. It's about customer satisfaction. Would it be a slight inconvenience for you to bend the rules in these situations? Most likely. Would it be the kind thing to do and to make this more of a positive human experience? Yes. I would've gladly made this an annual trip because we loved the area so much. I also have family who travel to Colorado to see us each year. They were excited to hear all about our experience. This is how you get repeat business. Making the customer have a positive experience should be a higher priority than adhering to a "policy." In addition, and this is just how I read the texts. Sometimes it's hard to tell the context of a text message, but in this case (in my opinion) those texts came off with a very condescending tone. This did not help in the least and it caused me a lot of unnecessary stress and anxiety. This was supposed to be a nice, relaxing weekend getaway. Unfortunately, this experience made me wish we'd just stayed home.
I hope this review helps someone else make an informed decision about whether to stay here. I'm not on here to bash this business. They made their decision and I'm choosing to share my experience based on the decision Rustic Rook Resort made. Thanks for reading.

I had such a wonderful time staying here!!! The lodging was very clean and there were so many offerings! From a stove, to mugs, a fridge, a microwave and coffee maker there was everything I needed! They even provided snow boards with wax! Such an amazing time staying here and I can't wait to come back and visit! Can't recommend it enough!!

Place was gorgeous and views were beautiful.

Staff was friendly and accommodating.
Wish we had stayed an additional night as we didn't get to use all of the amenities on site.

Great for a trip to Zapata Falls, and the Sand Dunes national park. I'd love to return :)

Sure there were moths and a few spiders in the tent, but after arriving and killing a few of the moths, it was cozy as could be... it *is* camping after all.

Thanks for the unforgettable evening and memories we shared during our stay.

I am not sure if i would call this a resort, but it is very comfortable and quite a few amenities The camp sites are very large and the tents are very nice. The showers are clean. The staff is very friendly. I enjoyed sitting on the front porch of my tent in the evenings.

Really my only complaint is the grills. The grills they have are pretty jank and only get hot on the front portion of the grill. I cooked 2 meals here with the grills and its not really possible to cook with the full surface area on all of the grills.

If i opted to stay here again, i would bring my own grill. I recommend if you stay here bring your own grill or camp stove if you intend to cook.

I also recommend to bring your own towels especially if you are a larger person. The towels are very small and don't dry very well.

I gave this resort a 4 star because we had very minimal issues and really that just boils down individual expectations.

Overall this place is fun and has a lot to offer.