The ranch is lovely, and the view is amazing. The common areas and rooms are attractive enough, and the beds are comfortable. However…when we checked in, we were told breakfast was included, when it was, and where it was. What we were not told is that they shut the restaurant down for the season part way through our stay. When we asked about it, they acted like we should know and were fairly rude about it. They do not give us bottled water upon check in. There is no elevator and no air conditioning. Our rooms were on the second floor, and we had to carry our luggage up and down. The room was not clean. There was visible dirt and dust all along and on the baseboards. The bathroom was like a sauna no matter what we did. We never did find the source of the heat but the radiator was not on. This didn’t help our efforts to keep the room cool even with the bathroom door shut. There was no divider on the shared balcony, and we had to keep the door and window open when we slept since there is no air conditioning. We didn’t love that lack of privacy. Our coffee pot in our room didn’t work and was our only option for coffee for early morning tours. Also, the coffee, sugar, and sweetener were in canisters, which didn’t seem sanitary as who knows how long they were there and who touched them. Same for the unwrapped coffee filters. And, since no bottled water was provided, I assume we were to use bathroom water to make it. When my husband asked for creamer at the front desk, they gave him an open quart container of half and half. There were unsealed s’mores bags near the front desk, and I think the same ones were there when we checked in as when we checked out. The corn hole boards out back are warped, and the bags have holes and are filled with rocks/gravel. We felt like more of a nuisance than guests. Overall, you must be paying for the location and view. Because the rest is lacking. To be fair, we hear this is a common theme of hotels in West Yellowstone, so maybe we should have expected less even for the price we paid, which seemed high for what we got. I think we’d have been happier if it was just clean, and we were treated better.