Vincent H
VerifiedAugust 27, 2022 Stayed at: 013, Loop: AREA BLUEBILL CAMPGROUND
I booked a campsite at Bluebill through "Recreation.gov" and wash charge $32. When I arrived the site was occupied; there was no camp host to assist me. I called "Recreation.gov" and was originally offered a refund but or another site; I wasn't sure what to do so I asked the agent to make a note of the situation and that I would call back. When I called back a 2nd agent claimed I had "checked in" and would not issue a refund. He said he would have to submit a "request" for a refund to "the facility"-- but there was no one at "the facility" that I spoke with and no way to verify that my campsite was occupied and that I was not able to use it. Completely unacceptable. I paid $32 to some 3rd party agency and got no service or campsite.
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