THEY WILL TAKE YOU FOR EVERY NICKEL THEY CAN. Loud noise all night from cut-off road, which goes to ferry. Asked for pull thru RV site, so was charged lock site fee. Had INSIDE cats that do not leave camper, so was charged two pet fees.
Before we arrived, I looked online and realized that our “pull thru” site was actually a MOTORHOME PULL IN, with grass and a bricked in rock garden blocking it from being pull thru. I called and pointed this out to them, but they did not want to lose the sale and told us it would work out.
Because this was a motorhome pull in, the hook ups were on the wrong side for us to back in.
When we got there I let them know that we had never paid extra for our inside cats anywhere else. The woman at the desk did not want to remove the fee, but another woman told her to take it off. I again pointed out that this was not a pull thru, and let them know that we would have to drive over the grass to unhook our truck and to leave. They advised that we should just drive over the grass.
We knocked down two bricks on the rock garden and had to drive the RV over the grass to get out. We did our best to avoid those rocks, but our RV was just too big to avoid it. We had let them know the RV size on both calls, and in person on check in.
My husband got a call advising us that WE WERE BEING CHARGED $250 for driving over the grass and some rocks. I called offering to split that amount with them since they were the one who put us there. The best they would do was to refund my $39 lock site fee since they did not give me a pull thru as originally agreed.
I will be letting the BETTER BUSINESS BUREAU and CHAMBER OF COMMERCE know about this.
BTW- THOSE CONVERSATIONS REFERENCED IN THEIR RESPONSE NEVER TOOK PLACE.