Jason Caltrider
October 1, 2025 Google Maps
Would give 0 stars if I could. Have camped here for years and the owner has ran off most of the staff and is extremely rude to customers. Have used them for storage of my camper and in my agreement it says only those individuals I have listed on the contract will have access to my camper while stored. They leave the gate open and unlocked all the time and I had stuff stolen off my camper while in storage.
Today they called to tell me my reservation later this month (that’s been booked for over a year) isn’t going to be available. They offered me another site only to then tell me it was actually already booked. They would not issue an actual refund and would only offer a credit to my account even though it’s their fault my reservation has to be cancelled. When I said that was unacceptable and told the owner I’d be reaching out to the Better Business Bureau she said call the governor if you want…I DON’T CARE and hung up.
UPDATE in response to the owner’s comments below: The storage agreement specifically states that only authorized individuals will have access to items in storage. What’s to keep someone from driving off with a camper in your care?
As for the cancellation, that wasn’t my choice and it also was outside the 14 days (even though your reply said otherwise). I spent $1,400 on reservation fees alone last year not including any additional items (such as firewood, ice, shirts, putt putt, etc.) purchased from the campground. If you’ve been aware of “ongoing water issues” at the site then maybe actually fix the issue. The only fairness in any of the policies of Mountain Lake Campground is the greed that the owners have rather than spending money to actually fix things. This place has gone down hill drastically this year so it’s no wonder most of the staff left and they can’t keep people on staff…who wants to work for someone like that!
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