Jennifer Blohm
August 8, 2025 Google Maps
Rafting Trip Review
Be prepared: You will likely pay well over $400 for one raft holding six people for a 3–4 hour trip. Whether your group is all adults or a mix of adults and children, you will still only receive one raft unless you pay additional fees.
If you are booking for 6 people and want more than 1 raft, book separate reservations (minimum 3 to a raft).
The policy assumes six adults can fit comfortably in one raft — something not clearly stated online, where it only notes a minimum of three people. In past years, I’ve always been able to request two rafts, but as of this year, they will no longer accommodate that request. I wish this change had been made clear during the booking process.
When I called to request two rafts (as I have many times before), I spoke with a supervisor named Chris. Unfortunately, Chris was rude, condescending, and dismissive. He was short with me, referenced another customer’s spending inappropriately, and displayed neither the calmness nor professionalism expected from someone in a supervisory role.
I ended up paying an extra $36 to secure two rafts. When I later called to get an email confirmation, I spoke with Carol. She was a breath of fresh air — pleasant, empathetic, and professional. Carol took the time to apologize for how I had been spoken to, clearly explained how the rafts are set up, and confirmed the recent change in policy. She also avoided making unnecessary suggestions (such as removing coolers to make space) and truly represented what good customer service should be.
This experience has unfortunately left me with a negative impression of this location. While I appreciate Carol’s professionalism and hope for a smooth on-site experience, I will likely look elsewhere for future trips — and recommend others do the same unless policies and customer service improve.
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